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Samsung Pay transactions are authorized with your fingerprint, so you’re in control when each payment is made. Plus, it uses a dynamic token instead of your card number, so your actual information isn’t shared when you shop and your details stay safe. And even if your phone is compromised, Samsung Knox technology encrypts your card info within a separate, secure data vault.
Samsung Pay makes paying with your phone fast, easy and convenient. Whether you’re at the local convenience store, the neighborhood florist, or your favorite boutique – you’re good to go. For a full list of Samsung Pay merchants, visit samsung.com/pay.
What is Samsung Pay?
Samsung Pay is a mobile payment and digital wallet service that allows users to make payments using a mobile device in place of a physical credit or debit card. The service keeps member payment information private from the merchant and creates a unique “token” for each transaction.
What devices can I use with Samsung Pay?
You can use Samsung Pay with your Galaxy S7, Galaxy S7 active, Galaxy S7 edge, Galaxy S6, Galaxy S6 active, Galaxy S6 edge, Galaxy Note 5, Galaxy S6 edge+.
My new device has Samsung Pay. How do I set it up?
On compatible devices, a Samsung Pay shortcut will be preloaded, allowing you to download and install the application.
How do I use Samsung Pay?
How many payment cards can I add in Samsung Pay?
A total of 10 payment cards can be added to Samsung Pay. There is no limit to the number of gift cards that can be added to Samsung Pay.
Can I use the same payment card with more than one device using Samsung Pay?
Yes. There are no restrictions on adding the same payment card to multiple devices. Gift cards can only be added to one Samsung Pay account.
How do I set my TFCU card as my default card for Samsung Pay?
The last card you used or viewed will be the card defaulted for payment; you can swipe left and right to scroll through your payment cards and select the TFCU card you wish to use.
Does TFCU charge anything to use Samsung Pay?
No. TFCU does not charge a fee for members to use Samsung Pay.
Is Samsung Pay safe and secure for making payments? How am I protected against fraud?
Yes, when you make payments with Samsung Pay and your TFCU card, your full card number is not shown to the merchant or to Samsung Pay and all transactions are monitored by TFCU’s risk and fraud detection systems. In addition, fraudulent purchases made using Samsung Pay are protected by Visa’s Zero Liability policy when the unauthorized transactions are reported promptly.
Where can I find more information about Samsung Pay?
To learn more about Samsung Pay, please visit the Samsung Pay website.
What account services are available without visiting my local branch?
Who do I contact for general questions about my digital account number in Google Pay, Apple Pay or Samsung Pay?
Your payment card information, such as the 16-digit account number found on the front of your card, will be replaced with a digital account number that can be securely stored on Apple devices and used to make purchases. Your credit and debit card numbers are NOT stored on the device, or on Apple servers. This helps to reduce the potential for fraud. The process is invisible to consumers and happens behind the scenes. It also helps to simplify checkout by eliminating the need to enter and re-enter your account number when buying items in mobile applications “in-app” or at the point-of-sale.
We recommend contacting Google, Apple or Samsung directly.
What if my TFCU card is lost or stolen and I have added it to my digital wallet?
As soon as you realize your card is missing, call TFCU’s Member Service Center at (405) 732-0324, option 6, or 1-800-456-4828, option 6.
After normal business hours, call 888-263-3370, for debit cards, or 1-800-654-7728, for credit cards.
We will close your card so that no more purchases can be made. You should also remove the lost or stolen card from your digital wallet. When you receive your replacement card, you will need to add the new card to your device before making any purchases using your digital wallet.
Do I need to reload my card to my digital wallet when I receive a new, renewed or replacement card?
For any new or replacement cards, you will need to delete your previous card from your mobile device and re-load the new card in your digital wallet.
For information on how to set up Apple Pay, Google Pay or Samsung Pay, click the following:
What is a contactless payment?
Contactless payments are transactions that use chip-based technology and require no physical connection between the payment device (card or mobile device) and the physical merchant terminal.
When I use my digital wallet, what payment information will be on my receipt?
When using your digital wallet to pay, receipts should look the same as they always have.
However, in some cases, receipts created from digital account usage may display the last four digits of your digital account, which may differ from the last four digits of your physical card.
Where can I view the full Terms of Use for Samsung Pay, Google Pay or Apple Pay?
See Mobile Wallet Terms and Conditions.
If I erase my phone, does that cancel my physical cards in my digital wallet, or can I continue to use them?
Erasing your mobile device will only delete the virtual cards from your digital wallet and will have no effect on your physical cards. You can add your credit and debit cards back into your digital wallet at any time.
What should I do if my mobile device is lost or stolen and I have my cards set up in my digital wallet?
In addition to notifying your mobile carrier, please contact TFCU’s Member Service Center at (405) 732-0324, option 6, or 1-800-456-4828, option 6.
We will either temporarily suspend or deactivate your card for use with your digital wallet.
Please note: Your payment information is not accessible whenever your phone is locked. It is a good idea to research whether your mobile device is set up with the ability to remotely lock your device.
