TFCU MoneyPlus™ cardholders will now be contacted via text message by TFCU’s partner TransFund/FIS Fraud Prevention to verify suspicious transaction activity. This new service expands TFCU’s ability to contact you when there is suspected fraud on your account. However, we encourage you to be aware of potential scams and to protect yourself from fraudsters pretending to be TFCU. If you are contacted by fraud prevention services, you will NOT be asked to share the following information:
- TFCU Account Number
- Full TFCU credit card or MoneyPlus™ VISA® check card number
- Full Social Security Number
- Home Branch Security Question Answers
- Home Branch Username and Password
How to spot a text scam:
If you receive a text message from a number claiming to be TFCU that says your VISA® is locked and instructs you to call the number listed, do not call! Please be aware that multiple 800 numbers have been identified with this type of fraud. If you respond and provide any identifying information, the fraudster may get access to your account. If you are unsure about the legitimacy of a text, email or call, please contact the TFCU Member Service Center at (405) 732-0324, option 6, to confirm.
To learn more, check out our fraud prevention article here.